Bilingual Books

Terms and Conditions

 

La Passion du Papier are dedicated to ensure complete customer satisfaction, so if you have any comments please do contact us.

 

Making a Purchase

Making a purchase could not be easier. Just add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' (you do not need to register to place your order and Checkout) and you will be asked for a few details that we need to be able to complete the order.

 

Confirmation of Order

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

All orders accepted by La Passion du Papier are subject to the following conditions:

1. Prices

All prices quoted are:

a. Those ruling at the date of despatch
b. Exclude delivery
c. Inclusive of VAT 

2. Carriage

Carriage is chargeable on all orders at the current rate (please see delivery page)

3. Despatch

Every effort will be made to fulfil promises of despatch and delivery to the address shown of the quotation / order but no liability for failure to do so can be accepted.

4. Damage / loss in transit

a. La Passion du Papier accepts no liability for any loss resulting from the customer or carriers failure to comply with requirements with respect with notification of damage / shortage / non delivery of goods.
b. Goods should be inspected on receipt and any damages or shortage should be advised in writing to the carriers and to ourselves within 3 days.
c. Damaged goods must be retained for inspection at La Passion du Papier’s discretion.
d. It is the responsibility of the purchaser to forward photographic evidence of the damage.
e. Damaged goods returned to La Passion du Papier will only be accepted if carriage is paid and after written consent of La Passion du Papier.
f. Non delivery must be advised in writing to the carriers and ourselves within 14 days of despatch/invoice.

5. Returns

a. Goods supplied in accordance with customers orders cannot be accepted for return without company's prior consent.
b. Returned goods must be sent carriage paid.

6. Payment

a. La Passion du Papier accept payment by Cheque and PayPal.
b. Cheque payments will need to clear so please expect a slightly longer delivery date.
c. All goods must be paid in full prior to dispatch.

7. Risk and title

Risk shall pass to the customer when the goods are delivered to or collected by the customer.

8. Warranty

No representation of warranty is made to the suitability or fitness of the goods for any particular purpose, and the customer shall satisfy himself in this respect and be totally responsible therefore.

9. Disclaimer

La Passion du Papier shall continually endeavour to ensure this website, the information and all images contained within it are accurate, current and valid.

At no point will La Passion du Papier guarantee or assure the user that all the information, images and otherwise stated within this website are accurate, complete or current. La Passion du Papier reserves the complete right to alter, delete or add any information or image to this website at any time without giving prior notice. All of the mentioned aspects are subject to change although La Passion du Papier will endeavour to advise customers of this.

La Passion du Papier reserve the right to refuse a sale and access to this website without reason, or prior warning.

10. Guarantee

La Passion du Papier guarantee that all products sold via this website are as described and you are free to ask for additional information and images before purchasing. We check all products before they leave our premises. We are aware that damage may occur during transit. If you are unhappy with your product or there is a problem with it (faulty/damaged) we will be more than happy to replace the item free of charge or issue you a full refund.
Please check our returns policy for further details. This does not affect your statuary rights.

 

These terms and conditions set out the basis on which you can use our website and place orders for items from La Passion du Papier. By ordering goods from La Passion du Papier you are deemed to have understood and accepted these terms.



You may contact us in writing at La Passion du Papier, Beaussac, 16310 Montemboeuf, Charente or by email to enquiries@lapassiondupapier.com.


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